We're really sorry to hear that you weren't happy with the products and they're looking for a refund.
We guarantee the satisfaction of all of our products. Click the button below to see our return policy.
We take this very seriously send us an email at firstname.lastname@example.org explaining why you're not happy (so we can fix it) and we will be happy to refund your purchase. ***
iRIde Support Team
*** any wholesale or large volume purchases must be dealt with on a individual bases. iRide cannot refund large volume buys**
iRide Army Policies
TERMS AND CONDITIONS
iRide Supplements Army. LOYALTY REWARDS PROGRAM
The iRide Supplements Army LOYALTY REWARDS PROGRAM (the “Program”)
is a loyalty reward program offered by iRide Supplements Army (the “Company”,
“us”, “our” or “we”) to certain customers of the Company.
The Program is accessible through www.iridesupplements.com. (the “Program
Website”) and any other related sites and applications referred to on the
Program Website including without www.iridesupplements.com/pages/reward-program
(the “Explainer Page”).
Program allows persons who have completed the membership enrolment steps (each,
a “Program Member” or “Member”) in accordance with the present
Terms and Conditions to collect points when making purchases on items
identified from time to time by the Company (“Eligible Purchases”), and
to redeem these points for rewards, benefits and/or rebates offered by the
Company from time to time.
acquire no vested right or entitlement to the continued availability of any
particular reward, benefit or redemption level.
1.2 TERMS AND CONDITIONS
The terms and conditions set forth herein (the “Terms & Conditions”,
and together with any terms set forth on the Program Website, the Explainer
Page and any other terms accessible through any of the foregoing, collectively
the “Program Terms”) govern the Program. The Company in its sole
discretion can, restrict, suspend, amend, extend or otherwise alter the Program
Terms at any time and without prior notice. If the Program Terms have been
updated, the Company will post the new Program Terms on the Program Website and
note the date that they were last updated, and no change will be effective
until such change has been posted for at least ten (10) days. We encourage
Members to review the Program Terms each time they use the Program.
using or enrolling in the Program, you accept and agree to be bound by these
Terms and Conditions.
is free and no initial purchase is required in order to become a Member. To
become a valid Member, you must complete the enrolment process by providing
complete and accurate information and indicating your acceptance of the Program
Terms. After completion, you will receive a rewards account.
PASSWORDS AND SECURITY
order to enroll in the Program, you will have to register and create an Account
with us and provide one or more names, email addresses, login usernames and
passwords (together, “ID”). You are responsible for maintaining the
confidentiality of your ID. You agree not to use the ID of any third party or
disclose your ID to any third party. You are responsible for any and all
activity that occurs on your Account. If you suspect any unauthorized use of
your Account, you must notify us immediately. You agree to provide us with
correct and complete Account information at all times and inform us of any
changes to the information you have provided. We will keep your ID
confidential. Only one iRide Supplements Army LOYALTY REWARDS PROGRAM
rewards account (“Account”) is permitted per person.
SUSPENSION RIGHTS; CAPACITY
Company determines that a Program Member has abused any of the Program’s
privileges, fails to comply with any of the Program Terms, or makes any
misrepresentation to the Company the Company may, in its sole discretion, take
such actions as it deems appropriate, including without limitation, suspending
such Member’s privileges under the Program, revoking any or all of the points
in such Program Member’s Account, and/or revoking the Program Member’s
membership in the Program, in each case, with or without advance notice to the
Member and without liability to the Company.
will not be awarded if in the Company’s reasonable opinion the merchandise
purchased will be used for resale or commercial use and any points awarded on
such purchases will be forfeited. If a Member was awarded points for an offer
or promotion in which a Member purchased product(s) in excess of reasonable
quantities, the points awarded as a result of that offer or promotion may be
forfeited without prior notice and the Account may be suspended or closed.
further restricted elsewhere in the Program Terms, Membership is only available
to (i) individuals above the age of majority and who have legal capacity, and
(ii) corporations, businesses, charities, partnerships, enterprises, schools or
anyone other than an individual, provided that such entity has legal capacity
and has duly authorized such Membership. If a Member does not meet the capacity
requirements set out above, all points awarded to such Member may be forfeited
without prior notice and the Account may be suspended or closed.
CHANGE IN INFORMATION
Members are responsible to advise the Company immediately of any change to
their address or other contact information. The Company will not be
responsible for any communication not received by a Program Member, provided
that the Company sent such communication to the address or other contact
information then on file from such Program Member.
Program Member Account is deemed to be inactive if points are not earned in
connection with such Account for 5 years. Once an Account is deemed to be
inactive, all points in such Account may, in the Company’s sole discretion, be
deemed to have been forfeited by such Member, with or without notice.
Points are reduced to zero upon closure of a Membership.
If a membership
account is used by any other person, all points relating to purchases made by
such other person will be credited to the Member’s Account. The Company assumes
no liability or responsibility for points redeemed by any person(s) prior to a
notification to the Company’s Customer Service Centre that the Membership account
has been compromised. Any points redeemed prior to notification shall be at the
can be earned by Program Members in connection with purchases of goods and/or
services made through the Company (whether online and/or from physical
locations) as set forth on the Explainer Page, regardless of method of payment,
provided that the Membership account is presented/entered at the time of
can be redeemed for rewards. When enough points have been accumulated to obtain
the reward(s) desired, redemption may occur through online transactions as set
forth on the Program website. The redemption schedule, available rewards
and other information is available.
Member must provide his/her Membership account when redeeming points to protect
the integrity of the Member’s points balance. Each Member is responsible to
ensure that all Personal Information is correct and up-to-date and the Company
reserves the right to block redemptions where the Member information is
inaccurate or incomplete. Members are solely and entirely responsible for
keeping their Account secure. If a purchase price is lower than the
redemption value of the points, the remaining dollar value associated with all
utilized points will be forfeited.
have no cash value and are not exchangeable for cash. The accumulation of
points does not entitle the Program Members to any vested rights, and the
Company does not guarantee in any way the continued availability of any reward,
redemption level, rebate or any other benefit. The Company assumes no liability
to Members as regards the addition or deletion of items from or for which
points can be collected and/or redeemed.
as permitted from time to time by the Company, points cannot be assigned,
exchanged, traded, bartered, purchased or given by gift or otherwise sold. Any
points so acquired are void. For the avoidance of doubt, such prohibited
transfers include transfers upon operation or law upon the death of a Member.
event of a return/exchange of any eligible purchase that initially earned
points, such points will be deducted automatically from the Account that was
used for the eligible purchase (whether or not the Membership account is
presented at the time of return and/or exchange). Points will be deducted at
the same rate as they were earned.
the return and/or exchange of products awarded through the redemption of
points, all redeemed points will be forfeited.
time to time, the Company may advertise or offer exclusive offers to select
Members to redeem points for items other than a discount reward, or receive
other benefits or discounts.
committed to protecting your privacy. We will maintain the privacy and security
of all personal information collected from Members, including, but not limited
to: name, address, email address, telephone numbers, date of birth, account
number and purchasing information (“Personal Information”).
understand that through your use of the Program, you consent to the collection
and use of this information. As part of providing you the Program, we may need
to provide you with certain communications, such as service announcements and
administrative messages. These communications are considered part of the
Program and your Account.
sharing your email address and as an active customer and Program Member, we
and/or our service providers may communicate to you special offers, services,
promotions and program information. You can unsubscribe from receiving such
messages at any time by updating your online account, by contacting customer
service of the applicable entity, or by clicking unsubscribe at the bottom of
any promotional email.
By enrolling in the Program, each Member (i) certifies that he
or she is over the age of majority in the province in which he or she resides
(or is supervised by a parent or legal guardian who agrees to the Program
Terms) and of mental capacity (or is supervised by a legal guardian who agrees
to the Program Terms), (ii) consents to the company’s collection and use of
certain personal information, except as he or she may otherwise notify the
Company and (iii) agrees to the Program Terms, as they may be amended from time
Terms & Conditions are in addition to any other Program Terms, and shall be
read together with such other Program Terms as one and the same
instrument; provided, that if there is a conflict between any terms set
forth in these terms and conditions, the Program Website, the Explainer Page
and/or any other Program Terms, such conflict shall be resolved as follows:
first, the outset rules as shown on the account shall prevail, thereafter these
Terms & Conditions, thereafter the Program Website and finally any other
Program Terms. For the avoidance of doubt, in the event of any action,
proceeding or other dispute arising from or relating to any Program Terms, such
dispute shall be settled in accordance with the provisions and procedures set
forth in these Terms & Conditions.
abuse by a Member of the Program’s privileges, any failure by a Member to
follow these Terms and Conditions, or any misrepresentation by a Member may
subject the Member to expulsion from the Program, including forfeiture of all
effort has been made to ensure that the information herein is correct. The
Company is not responsible for any errors or omissions in printed copies of
these Terms and Conditions nor those published from time to time on its
by the Company of the strict observance, performance or compliance by a Member
with any of the Terms and Conditions contained herein, either expressly granted
or by course of conduct, shall be effective only in the specific instance and
shall not be deemed to be a waiver of any rights or remedies of the Company as
a result of any other failure to observe, perform or comply with the Terms and
Conditions. No delay or omission by the Company in exercising any right or
remedy hereunder shall operate as waiver thereof or of any other right or
event that any provision in these Terms and Conditions is determined to be
invalid, illegal, or unenforceable, such determination shall not affect the
validity and enforceability of any other remaining provisions of these Terms
have any questions about these Terms and Conditions or if you wish to provide
any feedback with respect to the Program, please contact us at: email@example.com
Agreement shall be construed and enforced in accordance with the laws of the Province
of Alberta, and if that provinces laws or regulations are more stringent than
the forms of the agreement, the Province law or rule shall govern. Any action brought
under, pursuant to, or in connection with this Agreement shall be brought only
in a Provincial court located in Calgary Alberta, and each party consents to
jurisdiction of such court.
Army may elect to resolve any controversy or claim arising out of or relating
to these Terms and Conditions, the Program, the Explainer Page, the Program
Website and any other Program Terms or claims relating thereto by binding
arbitration in accordance with the commercial arbitration rules of the American
Arbitration Association. Any such controversy or claim shall be arbitrated on
an individual basis and shall not be consolidated in any arbitration with any
claim or controversy of any other party. The arbitration shall be conducted in Calgary
Alberta, and judgment on the arbitration award may be entered in any court
having jurisdiction thereof. Either you or we may seek any interim or
preliminary relief from a state or federal court of competent jurisdiction in
the Province of Alberta, necessary to protect the rights or the property of you
or iRide Supplements Army .(or its agents, suppliers, and subcontractors),
pending the completion of arbitration.